Never trust a man who kicks dogs

A comment on reactions to the BrewDog/Diageo fiasco
By Craig Heap

Earlier this week, BrewDog, their supporters and many other drinkers erupted over what is now being referred to variously as #Andthewinnerisnot, BrewDogGate and Brew Ha-Ha. Feted to scoop the top award for ‘bar operator of the year’ at the British Institute of Innkeepers (BII), BrewDog and the independent judges alike were astonished to learn that the award went instead to Behind the Wall. It later transpired that Diageo, the event sponsors, had ordered the BII to reallocate the award elsewhere or risk losing their lucrative sponsorship deal. 

The BII caved, though they certainly can’t be condemned for it – they have bills to pay. Diageo’s mistake, however, came from butting heads with BrewDog: self-claimed punk rebel iconoclasts of the brewing world. They soon led a rebellion. 

My colleague Chris Hall, a shareholder and fan of BrewDog, was incensed. Like many of BrewDog’s thousands-strong fan base, he immediately took to arms across social media sites. BrewDog quickly had #Andthewinnerisnot trending on Twitter and the story subsequently made it to the mainstream media the following day. 

As an editor, it is my personal and professional policy to be as neutral as possible toward organisations. Total objectivity in journalism is a myth, but I believe in limiting bias (for or against) and letting good beer speak for itself. So, I watched events unfold with detached curiosity. 

Other observers were as scathing as Chris in their response, though in the other direction, and it was these reactions which interested me the most. There was no shortage of people who, for whatever reason, commented that they didn’t give a damn if Diageo screwed over BrewDog. I acknowledge BrewDog’s strategies can be abrasive and overly-sensationalist to some. Nevertheless, morally absolving a large corporation of bullying simply because you dislike the victim makes you either ignorant or sociopathic. 

If we burrow down past the emotions here, we can begin to picture the scene. A Diageo executive is having a good time, enjoying the hospitality his company has paid for and proud to see so many happy people around him. Very soon, it starts to feel like his party and he’s the host. Suddenly his good vibe is ruined when he learns BrewDog (those guys!) have scooped an award. Great, he thinks, as if they needed any more publicity. 

So, within seconds, his mind trips into fight-mode and he’s determined to ruin BrewDog’s day. He orders the independent panel of a separate organisation to fudge the award; otherwise there’ll be no more free parties at his expense. There isn’t time to put a sticky label over BrewDog’s name on the trophy before it is presented to someone else. 

And to some observers this supremely arrogant, immoral, psychopathic decision is somehow acceptable. It shouldn’t matter who the victim is; whether it’s loud-mouthed BrewDog, the big Brains brewery, or tiny out-of-the-way Cornish Skinners, the point is clear: someone high up at Diageo is convinced this kind of behaviour is acceptable

Competition is necessary but it should be fair. When brewers and bars lose it shouldn’t be because their rival came into their brewery at night and poured salt in their fermentation tanks, but because the competition made better beer. If you think it is okay to pour salt in other people’s beer then you don’t deserve good beer.

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4 Comments to “Never trust a man who kicks dogs”

  1. I’m one of those people who didn’t climb on my high horse straight away as experience has made me rather reticent to treat anything from BrewDog at face value, but once the story was confirmed as true, I agree it should have had no bearing on anyone’s judgement what they felt about BrewDog. The way things have turned out, though, the PR is very much in BD’s favour and I’m boggled that the Diageo staff were idiotic enough to try to get away with it.

    However I do think you’re being far too soft on the BII. While (without letting Diageo off the hook) you expect a big business to try throwing its corporate weight around, the BII is a supposedly independent not for profit organisation looking after the interests of its members. Its role in arbitrating disputes between pubcos and licensees has been used by the government as an excuse not to legislate on pubcos by touting self regulation instead — yet here it is apparently being bought out by a major industry player with cash to sling around. While I have some sympathy with the targets of Diageo’s bullying on the night, I do think the BII comes out of the whole affair worst of all. Its independence is now in serious question and anyone who has ever won one of its awards must now be wondering if that is worth anything at all.

    • Those are all very fair points. This incident highlights some very complex and deep-rooted issues as you quite rightly have mentioned, and the focus of my commentary was very narrow in scope. Perhaps my comments do come across as soft on the BII – given the limited information available to external observers, I can only empathise with what I gather was a very sudden, very high pressure decision for the BII to make: fudge the award, or we pull the plug.

      That decision, of course, will have repercussions. Nevertheless, it could be the scandal that really energises the move toward making the existing system fairer for pubs: as you say, a case example against self-regulation.

    • I agree, Des. The value of the awards and the organisation has plummeted. Even if an entirely new independent panel is chosen next year, any awards that BrewDog rightly earn in the future will now be viewed differently, possibly with suspicion. A great deal must be done to reassure competitors that it can never happen again. Other awards ceremonies in the industry will now have questions asked of them about this kind of behaviour, or least they should.

  2. This is a clear reflection of Diageo values regardless of what they say – they like changing answers to questions to suit a culture of “consensus capitulation” borne from people who make way too much money doing very little but thinking very highly of themselves. It comes from the very top.

    And if you think this is an isolated event I suggest the government do an audit of several other aspects of Diageo business practices worldwide. Look at Supply, look at Finance, look just at the stuff they put in bottles and claim it to be one thing when in reality it is another.

    And ask yourself – would you invest in a company that acts this way? Would you?

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